Return & Refund Policy
At Toolvigor, we want customers to have a clear and straightforward process if a return is necessary.
Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the item should generally:
- Be in its original condition
- Be unused or show no unreasonable signs of use
- Include the original packaging where applicable
- Include accessories or components originally supplied with the product
- Include proof of purchase or an order number
Requesting a Return
Before returning an item, contact us at:
Please provide your order number, the item you wish to return, and the reason for the return.
If your return is accepted, we will provide return instructions.
Do not send products back without receiving return instructions from us first.
Return Address
Approved returns may be sent to:
Toolvigor Return Warehouse
485 Horizon Drive NE
Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at service@toolvigor.com.
Please provide your order number and photographs or other relevant information showing the issue.
We will review the matter and determine an appropriate resolution.
Return Shipping Costs
If a return is required because we sent an incorrect, defective, or damaged item, we will provide an appropriate solution regarding reasonable return shipping costs.
For returns based on personal preference, ordering the wrong item, or other reasons not caused by Toolvigor, the customer may be responsible for return shipping costs.
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Non-Returnable Items
Certain products may not qualify for return for hygiene, safety, customization, or other reasons. Where applicable, restrictions will be communicated on the relevant product page or during the return process.
Contact
Email: service@toolvigor.com
Phone: +86 13073644854