FAQ
How much does shipping cost?
Orders totaling $0.00–$39.99 are charged a $12.99 shipping fee.
Orders totaling $39.99 or more qualify for Free Shipping.
The applicable shipping charge will be shown during checkout.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
How long does delivery take?
After dispatch, delivery generally takes approximately 7–15 business days, depending on your destination and shipping carrier.
How can I track my order?
If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time after shipment for tracking information to update.
Can I change or cancel my order?
Contact us as soon as possible at service@toolvigor.com.
We will try to accommodate your request if the order has not already been processed or shipped. Once fulfillment has begun, changes or cancellations may no longer be possible.
What if my shipping address is incorrect?
Contact service@toolvigor.com immediately.
If the package has not yet been dispatched, we will try to update the shipping information. We cannot guarantee address changes after an order has shipped.
What should I do if my product arrives damaged?
Contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Photographs showing the damage or defect
Our team will review the issue and provide an appropriate solution.
Can I return my order?
Eligible products may be returned within 30 days of delivery.
Please contact service@toolvigor.com before sending anything back.
Where do I send an approved return?
Approved returns should be sent according to the instructions provided by our customer service team.
Our return warehouse is:
485 Horizon Drive NE
Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Please do not send products to this address before receiving return authorization.
When will I receive my refund?
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
How can I contact Toolvigor?
Email: service@toolvigor.com
Phone: +86 13073644854
Who operates Toolvigor?
Toolvigor is operated by:
Foshan Weiningzhi Trading Co., Ltd.
Registered Address:
No. 26-2, Danqiu Industrial Park, Xiaodong Village, Shishan Town, Nanhai District, Foshan City, Guangdong Province, China